FAQs

HOW DOES IT WORK?

1.  Place an order for the Silver Brand items you would like customised
2.  Be sure to add a brief description of your brand to the notes section at checkout
3.  We will contact you straight away to confirm how your custom design should look
4.  Once you are happy with the design, we'll get to work creating your custom Silver Brand pieces
5.  We'll send you a photo of your items for your approval before we send them

  

What lead time do I need to allow for?

Please allow 3 - 4 weeks for us to prepare your custom order for dispatch. We will send you an email when your items are on their way to you.

 

Your Own Design

 

Can I design my own item?

Absolutely - let's start with a basic idea and we can work together to bring it to life! We will provide you with a quote once we have the design concept worked through.

Please note, depending on the complexity of your design, design fees may be extra.

 

Can I return a custom item if the person I gave it to doesn't like it?

Once you approve the design and item we are unable to accept returns unless they arrive damaged or faulty. Please read our Returns page for more information.

 

We'd love to help you with any enquiry you may have, so if we've been unable to answer your questions here, please contact us!